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Awards & testimonials

Between 2005 and 2011, Replicat entered the Australian Achiever Awards competition for excellence in customer service. We won the TV, Film, Video & Audio category twice (in 2008 & 2009) and received Highly Recommended in all other years.

In 2011 Replicat received an Outstanding Award for Customer Service Excellence recognizing many successive years of success in the awards. We decided that this was an appropriate time to move on and we haven't entered since, but our commitment to customer service hasn't waivered.

Our results for the two years that we won the category, and the media releases including customer comments, are shown below. All testimonials are independently gathered from our clients by the Australian Achiever Award interviewers and may be verified by contacting Geoff Harwood at Australian Achiever on 1800 638 318.

 

Media Release from Australian Achiever Customer Service Awards 2009

2009 Replicat in Richmond Wins Customer Service Award For The Second Year Running

Replicat Pty Ltd in Richmond has won the 2009 Australian Achiever Award for Victoria's TV, Film, Audio & Video Services category, having previously won this distinction back in 2008. Replicat Pty Ltd achieved a 97.35% overall score for Customer Service and Relations, topping all other Victoria TV, Film, Audio & Video Services businesses.

The 2009 Australian Achiever Award proves Replicat Pty Ltd delivers on the promise of customer satisfaction. Owned and operated by Scott Wilson since 2004, Replicat provides CD and DVD replication and packaging solutions to clients throughout Australasia. These complex projects can only be 'delivered in full on time' through exceptional technical knowledge of replication and print, robust systems and personal client contact.

Some comments received from Replicat Pty Ltd customers were:

Replicat has consistently delivered above and beyond my sometimes unrealistic expectations. Our productions often run overtime, and without the speed and efficiency of Replicat we would be in trouble. We owe a great deal to their service. They are very professional, friendly and obliging and, although there are companies which are geographically closer, we prefer Replicat because of the service they provide.

Scott Wilson is by far the most responsive, positive helpful customer service rep I have ever dealt with. I found Replicat via a Google search. Scott Wilson is very informative and will fix problems immediately. He is very professional, pleasant, knowledgeable and prompt in reply to messages and calls. His website is very clear and very well designed and he does his absolute best to get things to us quickly. He is interested in his clients' needs and is very accommodating. He thinks laterally and is an absolute asset to our business. I can't imagine a job better done. His contact was flawless and, although mine was a small job, it never felt as if it was unimportant. I was notified of any issues, which I was able to fix straight away and the work was ready on the day promised. I couldn't find a better-priced company even though I had asked for unorthodox packaging.

Media Release from Australian Achiever Customer Service Awards 2008

2008 Winner - TV, Film, Video & Audio Category

Replicat Pty Ltd in Richmond has won the 2008 Australian Achiever Award for Victoria's TV, Film, Audio & Video Services category. Replicat Pty Ltd achieved a 97.03% overall score for Customer Service and Relations, topping all other Victoria TV, Film, Audio & Video Services businesses. The 2008 Australian Achiever Award proves Replicat Pty Ltd delivers on the promise of customer satisfaction.

Owned and operated by Scott Wilson since 2004, Replicat specializes in CD & DVD replication and offers extensive packaging solutions including tray-pack (digipak), plastic jewel and library case for CD & DVD, mailer pack and custom retail and mail distribution pack design.

Now in their twelvth year, the Australian Achiever Awards are an independent, unbiased award system based on assessment ratings from companies' own clients - and are therefore an indication of a well run, healthy business, worthy of patronage.

The award focuses on seven criteria, namely: Time Related Service, Addressing Client Needs, Care and Attention, Value, Attitude, Communication and Overall Perception. The criteria are rated individually in percentage terms and the final score is an amalgam of these. Anything above 80% overall is regarded as exceptional and reflects outstanding customer service.

A list of over 3500 businesses who have achieved this standard can be viewed at www.achiever.com.au

For more information, go to www.achiever.com.au or contact Geoff Harwood at Australian Achiever on 1800 638 318.